10 Points Summary - Never Split the Difference by Chris Voss
Read Full Book Here Use Tactical Empathy Tactical empathy is the ability to understand and influence someone's emotions and perspective. It's a powerful tool for negotiating and building relationships. Anchor Your Position Anchoring is the act of setting a reference point or starting point for a negotiation. By anchoring your position, you can influence the other person's perception of the negotiation and potentially get a better deal. Mirror and Label Mirroring is the act of repeating back someone's words or phrases to build rapport and show understanding. Labeling is the act of acknowledging and verbalizing the other person's emotions. Together, they can help build trust and empathy. Calibrated Questions Calibrated questions are open-ended questions that seek to uncover the other person's perspective and motivations. They can help you gather valuable information and build rapport. The Power of "No" "No" is a powerful word that can be used ...